Tap the closest match. You don't have to know what the animal is — that's our job.
Squirrels in the attic
Scratching and rolling overhead in daylight, worst around dawn and dusk. Squirrels chew in at soffit corners, gable vents and roof edges, and they come back to the same hole year after year. We find the entry, set it up so they leave on their own without being handled, then close the opening properly.
Bats
Bats are protected, and there are stretches of the year when a roost legally can't be sealed — the pups can't fly yet, and closing the entry would shut them inside. We're Bat Standards Certified through NWCOA and our Virginia permit covers bat work, so we can tell you what's allowed right now, do the exclusion, and clean up the guano.
Raccoons
Heavy, deliberate movement at night, and usually visible damage — a torn soffit, a pushed-in roof vent, a ripped gable screen. It's often a mother with a litter, so timing matters. We inspect, get the whole family out, and rebuild what they tore open.
Mice and rats
Droppings along walls and in cupboards, quick scratching inside the walls, a musky smell that won't clear. Rodents get in through gaps you'd never believe were big enough. We seal the building envelope first — otherwise you're just feeding a queue — then monitor and control until it's done.
Birds in vents
Chirping behind a bathroom fan or a dryer vent, nesting material hanging out of a gable end. A packed dryer line is a fire risk, and a blocked vent is a moisture problem. We clear the nest and fit guards so nothing rebuilds in it.
Snakes
Most snakes found around a Virginia house are non-venomous, and they're there because something else is — usually mice. If one is loose in your living space, call and say so and we'll prioritize it. Then we deal with the rodents and the gaps that let both of them in.
Groundhogs
A burrow under a shed, deck, porch or slab, with a fan of soil pushed out of it. The tunnelling undermines footings and concrete over time. We handle the animal, then screen and trench the opening so nothing digs its way back in.
Scratching during the day
Daytime activity usually points to squirrels or birds — they're awake when you are. Don't seal anything yet: closing a hole while an animal is inside is how people end up with something dead in a wall.
Scratching at night
Night noise usually means mice, rats, raccoons or bats. The slower and heavier it sounds, the bigger the animal. Tell us what you hear and where in the house and we can usually narrow it down on the phone, then confirm it at the inspection.
Droppings or odor
Droppings and a strong smell mean something has been living there a while, not just passing through. Some of it you shouldn't disturb yourself — bat guano especially. Let us identify it before you start cleaning.
Animal inside the house
If something is loose in your living space right now — a bat, a snake, a bird — call and say so, and we'll prioritize it. Shut the door to that room, open an exterior door or window if it's safe to, and don't try to corner it.
Roof, soffit or vent damage
Chewed soffit corners, a lifted ridge cap, a torn gable vent, a screen pushed out of a roof vent. That damage is the way in, and it's also the repair. We fix the structure as part of the exclusion — you don't need a second trade for it.
I saw an animal go in
That's the most useful thing you can tell us — it saves an hour of hunting. Note the spot and roughly what time. Don't seal it: an animal shut in will chew its way out somewhere worse.
Not sure what it is
That's normal — most people call us not knowing. Tell us what you hear, when you hear it and where in the house, and we'll usually narrow it down over the phone. The inspection settles it: inside and out, every entry point found and photographed.